How To Me A Manager With Class

One of my favorite sections of the book, The First-Time Manager, is the one about class in a manager:

• Class is treating people with dignity.
• Class does not have to be the center of attention.
• Class does not lose its cool.
• Class does not rationalize mistakes.
• Class is good manners.
• Class means loyalty to one's staff.
• Class recognizes the best way to build oneself is to first build others.
• Class leads by example.
• Class does not take action when angry.
• Class is authentic and works hard at making actions consistent with words.