A good book to add to your 2015 reading list is AMACOM's (a division of the American Management Association), The 11 Laws of Likability.
From the book, here are some great reminders on listening -- what to do and what not to do to be a leader who's an effective listener:
Do:
- Maintain eye contact
- Limit your talking
- Focus on the speaker
- Ask questions
- Manage your emotions
- Listen with your eyes and ears
- Listen for ideas and opportunities
- Remain open to the conversation
- Confirm understanding, paraphrase
- Give nonverbal messages that you are listening (nod, smile)
- Ignore distractions
- Interrupt
- Show signs of impatience
- Judge or argue mentally
- Multitask during a conversation
- Project your ideas
- Think about what to say next
- Have expectations or preconceived ideas
- Become defensive or assume you are being attacked
- Use condescending, aggressive, or closed body language
- Listen with biases or closed to new ideas
- Jump to conclusions or finish someone's sentences
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