Wednesday, 5 November 2014

How To Demonstrate Integrity As A Leader


Some words of wisdom from author Thomas Teal:
Integrity in management means:
  1. being responsible
  2. communicating clearly
  3. keeping promises
  4. being an honest broker
  5. avoiding hidden agendas
  6. knowing oneself
Also, explains Teal:
  • Great managers serve two masters; one organizational, one moral.
  • Managing is not a series of mechanical tasks but a set of human interactions.
  • One reason for the scarcity of managerial greatness is that in educating and training managers, we focus too much on technical proficiency and too little on character.
You can find more advice and expertise from Teal in his book, First Person: Tales of Management Courage and Tenacity (Harvard Business School Press, 1996)

The Definition Of Meaningful Work


There are so many good things to learn in the book, Helping People Win At Work, by Ken Blanchard and Garry Ridge. Among those is the section about how to define meaningful work.

Their definition consists of these seven attributes.  Work is meaningful when it:
  1. It is conducted in a manner that is "good and proper" in all respects.
  2. It positively affects our company and our communities, giving our work an impact that extends beyond ourselves.
  3. It provides learning and growth, offers challenges, requires creativity, pushes us to surpass limits, and creates exciting results.
  4. It provides recognition and rewards for our achievements.
  5. It allows us to succeed as a team while excelling as individuals.
  6. It allows us to enjoy the ride, bringing humor and fun into our work.
  7. It fuels passion!

Tuesday, 4 November 2014

The New Beta Way To Lead

It's these chapter headings in the new book, The Fall of the Alphas, that first grabbed my interest:
  • Corporate Anthropology
  • Plows and Primates
  • Boomers and Bonobos
  • Information Changes Everything
  • The Top of a Different Pyramid
  • Eliminating Elitism
  • Managing Ego
  • It Takes Two to Beta

Next, it was author Dana Ardi's premise that convinced me to read her book:
  • “Today’s American corporate world is a tale of two cultures.  One, more traditional and common, is centralized and hierarchical.  I call it Alpha.  The other, smaller and rarer, is decentralized, horizontal, and inclusive.  I call this one Beta,” explains corporate anthropologist Dana Ardi

Drawing on her vast experience as a venture capitalist, organizational design expert, and management consultant, Ardi argues that the future belongs to the Betas.


In her new book, The Fall of the Alphas:  The New Beta Way to Connect, Collaborate, Influence – And Lead, she shows why the Beta model is the key to both business and career success.

With the advent of the Information Age and increasingly rapid waves of technological change, the Alpha model – which Ardi likens to an army, led by a commander-in-chief in which information flows in only one direction – is on its way out, explains Ardi.  The Beta model is taking its place.
  • According to Ardi, the Beta environment functions like an orchestra – where the conductor plays a coordinating role, but each member’s input is distinct and critical, and a variety of musicians can have solos.  “Beta companies are communities, not armies,” she writes.  “They are made up of shifting, project or process-based teams instead of rigid functional silos.”

Drawing on such examples as AmazonZapposTimberland, and Green Mountain Coffee, Ardi explores what it takes to build a Beta company – one that is positioned for success.

She emphasizes that Beta leaders and organizations:
  • Help people succeed at what they’re good at, rather than forcing them to become people they’re not.
  • Empower people to expand their skill sets based on their individual needs, rather than on a prescribed syllabus
  • Encourage people to confront and solve problems together, working collaboratively on the organization’s. shared mission.

At the core of Beta are the three “C”s, says Ardi.  These are:
  • Communication:  Executives in Alpha organizations tend to hoard communication.  Veteran employees often keep knowledge to themselves to protect their positions, while departments withhold information due to inter-departmental competition.  In Beta companies, communication is viewed as a resource that should be harvested constantly.  Fluid communication is facilitated and encouraged.  Ardi stresses that this is critical if companies want employees to view their leaders as authentic, and in order for companies to provide real value to their customers.

  • Collaboration:  The Alpha paradigm is all about the individual, but “going it alone” simply does not work anymore.  “Bosses and employees need to work together to solve problems and accomplish shared goals,” writes Ardi.  “The more collaborative opportunities a business offers, the more employees will feel a sense of ownership . . . resulting in vastly higher levels of productivity, efficiency, and loyalty.”  Building collaboration also demands a new approach to recruitment – one that focuses on finding employees who exhibit confidence and a willingness to think outside the box.

  • Curation:  Increased communication and collaboration demands a new style of leadership, one Ardi calls “curating.”  “Beta leaders need to be curators, not commanders,” she explains.  “They need to be able to collect, sort, analyze data, and edit all communication and collaborative streams of information that could potentially influence their business.”  This means assembling employees – all of whom are individual experts capable of idea generation – and encouraging them to think new thoughts in different ways and challenging them to do new things.

Ultimately, asserts Ardi, the Beta paradigm not only offers the best opportunity for organizational success, it also provides individuals with the chance to achieve the emotional and psychological satisfaction often lacking inside Alpha organizations.  In her book, she explains how the Beta approach enables people to climb to the top of a different sort of pyramid than the one that leads only to the CEO’s chair.  Instead, employees at all levels are given the chance to be their best selves.

  • “The long-term success of both new and existing companies requires abandoning the old Alpha leadership and structural model and adopting the Beta paradigm,” argues Ardi.  “The Beta approach will help you recruit, manage, and retain the kind of talent you and your organization need to profit today and tomorrow.”  With insight and practical guidance, The Fall of the Alphas show companies how to transform from Alpha to Beta, becoming more effective, flexible, and profitable in the process.

Dana Ardi, Ph.D. is the founder of Corporate Anthropology Advisors. She has served as a Partner/Managing Director at CCMP Capital and JPMorgan Partners, and was a Partner at Flatiron Partners.  Earlier in her career, she was an operating executive at R. R. Donnelly & Sons and at McGraw-Hill.  She also has a background managing and leading executive search firms.

Taking The Stage Is The Newest Handbook For Business Women And Their Supporters


Judith Humphrey's new book, Taking the Stage:  How Women Can Speak Up, Stand Out, and Succeed, is based on a program that has been delivered to over 400,000 women worldwide.

Filled with practical and actionable advice, the book is ideal for women at all stages of their career and for the managers and executives committed to supporting and guiding these women on their leadership journeys.


"This book deals with the qualities and desires deep within all of us," says Humphrey.  "It is our birthright to be heard.  We were born with voices -- loud, penetrating voices - and there is absolutely no reason why women should feel obliged to surrender those voices in the face of obstacles," adds Humphrey.

Divided into four parts and covering 25 themes, this "handbook" for women teaches readers how to make the most of every opportunity by understanding how best to:

  • Speak up confidently, even when others don't agree
  • Convey your accomplishments without self-doubt
  • Be assertive but not aggressive
  • Deliver clear and convincing messages
  • Move beyond "minimizing" language and apology
  • Find your own powerful and authentic voice
  • Achieve confident body language and a leadership presence
Humphrey is the founder of the Humphrey Group, a firm that teaches executives and leaders to influence and inspire their audiences.  Her previous book is, Speaking as a Leader.


Thank you to the book publisher for sending me a review copy of the book.

Monday, 3 November 2014

10 Signs You Are Ready For A New Challenge


Liz Wiseman's new book, Rookie Smarts, jumped onto the Best-Selling Books Hardcover Business List  at No. 7 (week ended October 19), as reported in The Wall Street Journal.

Her book is all about living and working perpetually on a learning curve.  She contends that we do our best work when we are new to something.  And, she teaches us how to reclaim and cultivate the curious, flexible and youthful mindset called "rookie smarts."

"Something magical happens when a skilled veteran successfully re-learns his rookie smarts and is still able to retain his veteran acumen," explains Wiseman.

Wondering if you are ready for a new challenge?  Take a look at this list from Wiseman of the 10 signs that indicate you are ready for a new challenge:

  1. Things are running smoothly.
  2. You are consistently getting positive feedback.
  3. Your brain doesn't have to work hard to be successful.
  4. You don't prepare for meetings because you already know the answers.
  5. You've stopped learning something new every day.
  6. You are busy but bored.
  7. You're taking longer showers in the morning and you take your time getting to work.
  8. It makes you tired to think you could be doing the same job a year from now.
  9. You've become increasingly negative and can't identify why.
  10. You're spending a lot of time trying to fix other people's problems.
Wizeman is a researcher, executive advisor, and speaker who teaches leaders around the world.  One of her earlier books is, Multipliers:  How the Best Leaders Make Everyone Smarter.



Thanks for the book publisher for sending me a review copy of the book.

Sunday, 2 November 2014

The 27 Challenges Managers Face


Take a look at the list below.  How many of these 27 management challenges are you facing right now? And, how many do you believe you'll face during the next year?

  1. Going from peer to leader
  2. Coming from the outside to take over leadership of an existing team
  3. Bringing together an entirely new team
  4. Welcoming a new member to your existing team
  5. Helping an employee who has a hard time managing time
  6. Assisting an employee who needs help with interpersonal communication
  7. Getting an employee more organized
  8. Helping an employee who needs to get better at problem solving
  9. Working with an employee who needs to increase productivity
  10. Helping an employee who needs to improve quality
  11. Managing an employee who knows more about the work than you do
  12. Showing an employee how to start "going the extra mile"
  13. Working with an employee who does "creative work"
  14. Helping an employee make an attitude adjustment
  15. Managing conflict between and among individuals on your team
  16. Dealing with an employee who has personal issues at home
  17. Keeping a superstar engaged
  18. Retaining a superstar
  19. Losing a superstar in the best way possible
  20. Developing a superstar into a new leader role
  21. Managing in an environment of constant change and uncertainty
  22. Managing under resource constraints
  23. Working through interdependency
  24. Working around logistical hurdles
  25. Managing across differences in language and culture
  26. Renewing your management relationship with a disengaged employee
  27. Renewing your own commitment to being a strong, highly engaged manager
If you selected one or more of these challenges, then Bruce Tulgan's new book, The 27 Challenges Managers Face, is the book to add to your "to read" list.



Because, Tulgan provides step-by-step solutions and practical advice for handling all 27 challenges listed above -- the 27 most common challenges identified by Tulgan during 20 years of workplace research.

Tulgan is also the founder and CEO of RainmakerThinking, Inc., a management research and training firm.

Tulgan is the author of, It's Okay to Be the Boss and Managing Generation X.

Thanks to Jossey-Bass for sending me a review copy of Tulgan's latest book.




Saturday, 1 November 2014

Nine Times To Thank A Customer


In your leadership role, it's vital that your team members know how to deliver excellent customer service. "Knock Your Socks Off" type service as book editor Ann Thomas and Jill Applegate would say.

Part of delivering excellent customer service is saying "Thank You" to your customers and knowing when to say "Thank You".

Thomas and Applegate recommend telling your customers "Thank You" during at least these nine situations:
  1. When they do business with you...every time.
  2. When they compliment you (or your company)
  3. When they offer you comments or suggestions
  4. When they try one of your new products or services
  5. When they recommend you to a friend
  6. When they are patient...and even when they are not so patient
  7. When they help you to serve them better
  8. When they complain to you
  9. When they make you smile

You and your team members can say "Thank You":
  • Verbally
  • In writing (and don't underestimate the power of personal notes via snail mail)
  • With a small, tasteful, appropriate gift