Here are some terrific quotes from Mark Goulston's book, Just Listen:
- Good management is the art of making problems so interesting and their solutions so constructive that everyone wants to get to work and deal with them. -- Paul Hawken
- Life is mostly a matter of perception and more often misperception. -- Dave Logan
- Everyone has an invisible sign hanging from their next saying, "Make me feel important." -- Mary Kay Ash
- Do the unexpected. The expected is boring. The expected is tuned out. -- Steve Strauss
- Humility is the surest sign of strength. -- Thomas Merton
- Your most unhappy customers are your greatest source of learning. -- Bill Gates
- The secret of getting ahead is getting started. -- Agatha Chrisie
- Don't find fault. Find a remedy. -- Henry Ford
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